1. Production Times
All our products are handmade, and their creation takes between 5 to 14 business days, depending on the complexity and type of the item. Please note that during holidays or sales periods, production times may be extended.
• Felted jewelry – 5-7 business days
• Wire frame jewelry – 10-14 business days
• Felt appliques – 10-14 business days
• Costumes – 3-4 weeks
2. Shipping Times
We ship our products worldwide. Shipping times depend on your location and the chosen shipping method:
• United States – 6-8 business days
• Europe – 2-4 weeks
• United Kingdom – 7-10 business days
• Canada – 10-14 business days
• Japan – 10-14 business days
• Other regions: 14 to 30 business days, depending on the country.
3. Important Notice: Taxes and Duties on International Shipments
Please be aware that the product prices in our store do not include taxes, import duties, or customs fees that may be levied upon arrival in your country. These charges are the responsibility of the recipient and vary depending on local regulations.
Examples of Import Taxes and Duties by Country:
• United States: Goods valued under $800 are generally exempt from import duties. However, each state may apply its own local taxes.
• European Union: Value Added Tax (VAT) is applicable on all imported goods in the EU. VAT rates range from 17% to 27%, depending on the country. Additionally, customs duties may apply for goods valued over €150, and the rate can vary depending on the product classification.
• United Kingdom: For goods valued over £135, customs duties ranging from 0% to 25% may apply, depending on the product category.
• Japan: Imports are subject to a consumption tax of 10%, calculated on the customs value plus any applicable duties.
• Canada: Most goods are subject to a Goods and Services Tax (GST) of 5% upon importation.
• Australia: Generally, all goods imported are liable for duties and taxes unless an exemption applies.
Please consult your local customs authority or customs broker for the most accurate and up-to-date information regarding import taxes and duties applicable to your purchase.
You can also use an online calculator to estimate the tax for your country:
https://www.simplyduty.com/#calc
4. Payment Methods
We offer several payment options for your convenience:
• Credit and debit cards (Visa, MasterCard)
• PayPal
• Apple Pay / Google Pay
• Bank transfer