Shipping policy
Thank you for shopping with Amalia Design! Below you’ll find all the important details about our shipping process.
Processing Time
Processing may take 5–10 business days, depending on the complexity of the design. We don't have ready-to-ship items. All of our jewelry is made to order.
Shipping Locations
We ship worlwide from Ukraine.
Estimated Delivery Times
Europe: 7-30 days (depends on the destination country)
USA: 14-17 days
Canada: 19-23 days
Rest of the World: 14–60 days (depends on the destination country)
Please note: Delivery times are approximate and may vary due to customs, postal delays, or peak seasons.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order weight.
Free shipping may apply to eligible orders — check banners or promos on our homepage!
Customs & Import Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Incorrect Address or Lost Packages
Please double-check your shipping address at checkout.
We are not responsible for packages lost due to incorrect address input.
If your package is delayed or missing, contact us — we’ll do our best to assist you.
If you have any questions, feel free to contact us at amalia.design@outlook.com or via our contact form.
With love,
The Amalia Design Team